TotalSpeed Acceptable Use Policy
Followed by the Terms and
TotalSpeed Internet is not liable for any damage or
problems caused to your computer by usage of the Internet, downloaded files, or
any other problems that may occur when using our service.
The Internet is a vast network of personal, private and
governmental computers and is intended for use only by mature adults (minors, if
under the supervision of an adult). All TotalSpeed customers are expected to use
the Internet responsibly. Customers are expected to have a basic knowledge of
how the Internet works. Common sense is your best defense while using the
internet. The following are unacceptable uses--
Illegalities of any nature. Basically if it is illegal
then don’t do it. Illegal activities include unauthorized distribution or
copying of copyrighted software, violation of U.S. export restrictions,
harassment, fraud, distributing obscene material, drug dealing, and other
illegal activities. Customers who are reported or caught participating in
illegal activities of any nature will have their account terminated (Credit will
not be given for accounts terminations due to misuse).
Email abuse (Spamming). Using your TotalSpeed Email
account(s) for activities such as commercial solicitation, Spamming (sending
unsolicited advertisements to multiple Email addresses or newsgroups) and mail
bombing (sending the same user multiple emails). TotalSpeed
reserves the right to determine what constitutes Email abuse. Users who are
determined to be abusing their email account will be terminated. If a user has
been determined to be using our servers (or connections) to distribute
unsolicited Emails TotalSpeed reserves the right to charge $1.00 per spam
message that is sent (minimum $250.00). TotalSpeed will work in full
cooperation to track down users who are suspect to abuse.
Harassing conduct, including but not limited to posting
of defamatory, scandalous, or private information about a person without their
express consent, intentionally inflicting emotional distress, or violating
trademarks, copyrights, or other intellectual property rights will NOT be
tolerated. TotalSpeed is dedicated to its customer's privacy and their enjoyment
of the Internet. Report email abuse immediately If you're a victim of
unsolicited email, fraud, harassment, or any other form of illegal activity by
way of email, please email our abuse department (firstname.lastname@example.org).
Bottom line, be courteous and respectful
while acting responsibly on the Internet. TotalSpeed reserves the right to
determine infractions on any of the above policies. TotalSpeed reserves
the right to terminate any or all services, with or without notification at any
time. TotalSpeed, all rights reserved.
TotalSpeed Terms and Conditions
Responsibility, The customer is solely responsible for any phone charges that
may be accrued due to dialing a long distance or out of area number, it is up to
the customer to insure that the number that is being dialed is local and will
not generate long distance charges. The customer is solely responsible for
keeping track of each billing cycle, and to keep track of when paid service has
expired. TotalSpeed will assume that if we do not hear from you stating
otherwise, we will repeat the normal service cycle of the last expired billing
period. For example: your last billing cycle was for month by month access
ending on the 20th of that month, at the end of that billing cycle if TotalSpeed
does not receive notification of your cancellation 10 days before, i.e. the
10th, then you will be charged by the method you specified last for the next
billing cycle or month, until you notify us of a change.
All accounts paid for by check or mailed
payment over 30 days past the due date stated in the invoice, will be assessed a
$5.00 late payment fee that will be added to the current balance. The account
will be shutdown if payment has not been received within 40days of the due date.
All accounts paid
for by Credit Card or Debit Card method will be shutdown 5 days following the
due date if account is denied or not allowed to be processed for any reason.
Cancellation, must be received by phone only through our billing office at (303)
761-3100 or toll free at 1 (877) 858-7225 during the hours of 9am - 5pm Monday
through Friday. This call must be received at least 10 days before the next
Satisfaction Guarantee - FIRST MONTH OF SERVICE ONLY! Any refunds
will be in the form of a check, allowing 30 days for delivery. All refunds are
subject to approval. All first month refund requests must received on or before
the 20th day of service to allow for account cancellation. *NOTE* - IF FIRST
MONTH OF SERVICE WAS RECEIVED FREE* OF CHARGE THEN SATISFACTION GUARANTEE STATES
THAT USER CAN CANCEL ANYTIME IN THE FIRST 20 DAYS OF SERVICE AND NOT RECEIVE ANY
CHARGES*. All cancellations must be received within the first 20 days of
account activation to qualify for the "Satisfaction Guarantee".
customer is responsible for any charges that are produced if not following these
rules. In other words, there will be no refunds or refunded credit.
TotalSpeed all rights reserved.
Delivery Methods and Timing
verification of your address and credit card information, your account will be
activated and charged until cancellation of the account is received. Delivery
does not apply.
We do not sell, trade or
share visitor or user information. Our site's order forms that customers use to
request information, products, and services are collected for contact
information (IE. e-mail address). Contact information from the order form is
used to send requested information about our company to our customers or
potential customers, as well as tech support issues and general questions.
Contact information is also used to get in touch with the visitor when