TotalSpeed Acceptable Use Policy
Followed by the Terms and Conditions and  
Privacy Policy

   TotalSpeed Internet is not liable for any damage or problems caused to your computer by usage of the Internet, downloaded files, or any other problems that may occur when using our service. 

   The Internet is a vast network of personal, private and governmental computers and is intended for use only by mature adults (minors, if under the supervision of an adult). All TotalSpeed customers are expected to use the Internet responsibly. Customers are expected to have a basic knowledge of how the Internet works. Common sense is your best defense while using the internet. The following are unacceptable uses--

   Illegalities of any nature. Basically if it is illegal then don’t do it. Illegal activities include unauthorized distribution or copying of copyrighted software, violation of U.S. export restrictions, harassment, fraud, distributing obscene material, drug dealing, and other illegal activities. Customers who are reported or caught participating in illegal activities of any nature will have their account terminated (Credit will not be given for accounts terminations due to misuse).

   Email abuse (Spamming). Using your TotalSpeed Email account(s) for activities such as commercial solicitation, Spamming (sending unsolicited advertisements to multiple Email addresses or newsgroups) and mail bombing (sending the same user multiple emails). TotalSpeed reserves the right to determine what constitutes Email abuse. Users who are determined to be abusing their email account will be terminated. If a user has been determined to be using our servers (or connections) to distribute unsolicited Emails TotalSpeed reserves the right to charge $1.00 per spam message that is sent (minimum $250.00).  TotalSpeed will work in full cooperation to track down users who are suspect to abuse.

   Harassing conduct, including but not limited to posting of defamatory, scandalous, or private information about a person without their express consent, intentionally inflicting emotional distress, or violating trademarks, copyrights, or other intellectual property rights will NOT be tolerated. TotalSpeed is dedicated to its customer's privacy and their enjoyment of the Internet. Report email abuse immediately If you're a victim of unsolicited email, fraud, harassment, or any other form of illegal activity by way of email, please email our abuse department (abuse@totalspeed.net).

   Bottom line, be courteous and respectful while acting responsibly on the Internet. TotalSpeed reserves the right to determine infractions on any of the above policies.  TotalSpeed reserves the right to terminate any or all services, with or without notification at any time.  TotalSpeed, all rights reserved.

TotalSpeed Terms and Conditions

   Responsibility, The customer is solely responsible for any phone charges that may be accrued due to dialing a long distance or out of area number, it is up to the customer to insure that the number that is being dialed is local and will not generate long distance charges.  The customer is solely responsible for keeping track of each billing cycle,  and to keep track of when paid service has expired. TotalSpeed will assume that if we do not hear from you stating otherwise, we will repeat the normal service cycle of the last expired billing period. For example: your last billing cycle was for month by month access ending on the 20th of that month, at the end of that billing cycle if TotalSpeed does not receive notification of your cancellation 10 days before, i.e. the 10th, then you will be charged by the method you specified last for the next billing cycle or month, until you notify us of a change.  

   All accounts paid for by check or mailed payment over 30 days past the due date stated in the invoice, will be assessed a $5.00 late payment fee that will be added to the current balance.  The account will be shutdown if payment has not been received within 40days of the due date.

   All accounts paid for by Credit Card or Debit Card method will be shutdown 5 days following the due date if account is denied or not allowed to be processed for any reason.

    Cancellation, must be received by phone only through our billing office at (303) 761-3100 or toll free at 1 (877) 858-7225 during the hours of 9am - 5pm Monday through Friday.  This call must be received at least 10 days before the next billing cycle.

   Satisfaction Guarantee - FIRST MONTH OF SERVICE ONLY!  Any refunds will be in the form of a check, allowing 30 days for delivery.  All refunds are subject to approval.  All first month refund requests must received on or before the  20th day of service to allow for account cancellation. *NOTE* - IF FIRST MONTH OF SERVICE WAS RECEIVED FREE* OF CHARGE THEN SATISFACTION GUARANTEE STATES THAT USER CAN CANCEL ANYTIME IN THE FIRST 20 DAYS OF SERVICE AND NOT RECEIVE ANY CHARGES*.  All cancellations must be received within the first 20 days of account activation to qualify for the "Satisfaction Guarantee".  

    The customer is responsible for any charges that are produced if not following these rules.  In other words, there will be no refunds or refunded credit. TotalSpeed all rights reserved.

Delivery Methods and Timing

   Upon verification of your address and credit card information, your account will be activated and charged until cancellation of the account is received.  Delivery does not apply.

Privacy Policy